This document is a working draft written to cover the way the products actually behave. It has not been reviewed by a lawyer and should be before it governs a paid relationship, particularly the consumer, liability and data-processing sections.
These terms are an agreement between to be published, registered at to be published under registration number to be published and VAT identification number to be published (“Fluid”, “we”), and the individual or organisation that creates an account (“you”). By creating an account or using any product you accept these terms.
Fluid operates a set of connected products under one account: FluidGhost, which produces multiple distinct copies of an image or video file; FluidCloud, which stores files and serves them over shareable links; and FluidTalk, which conducts automated conversations on channels you connect. Other products may be added over time and are covered by these terms when they become available.
Products are provided as a service over the internet. We may change, improve or withdraw individual features. If we withdraw a feature you actively rely on, we will give reasonable notice.
One account gives access to every product. You are responsible for keeping your credentials secure and for everything done under your account, including by team members you invite and by systems you connect through our API. Accounts are for business or personal use by the account holder and may not be resold or shared as a service to third parties without a written agreement.
You must be at least 18 years old to hold an account.
A subscription unlocks every product and grants a spendable balance equal to the price of the plan, credited once per billing month. Usage is metered against that balance at the rates published on the pricing page. When the balance is exhausted, metered work pauses until it is topped up or the next grant lands; your account and stored data are not affected.
Storage beyond the allowance included in your plan is sold separately and can be cancelled independently of the subscription.
Card subscriptions renew automatically until cancelled. Payments made in cryptocurrency purchase a fixed prepaid term rather than a recurring subscription, because there is no payment instrument on file to charge; a term does not auto-renew and simply ends on its expiry date.
Prices are exclusive of VAT and other taxes unless stated. Where you are a business in the EU with a valid VAT identification number, the reverse charge mechanism applies and you are responsible for accounting for VAT in your own country.
You keep all rights in the files you upload and the content our products generate for you. You grant us only the permission needed to run the service: to store, process, transform and transmit your content in order to provide the features you have asked for. We do not use your content to train models and we do not sell it.
You are responsible for having the rights to everything you upload, including the rights of any person appearing in it.
Our acceptable use policy forms part of these terms. It sets out what may not be done with the products. Serious or repeated breaches can result in suspension or termination.
We work to keep the products available and will give notice of planned maintenance where we reasonably can. Except where a separate written service level agreement applies, the products are provided without an availability guarantee.
You may stop using the products and close your account at any time. We may suspend or terminate an account that breaches these terms, that we are legally required to act against, or that puts the security or integrity of the service at risk. Where the circumstances allow it, we will contact you first.
After termination you have 30 days to export your files, after which they may be deleted.
Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Subject to that, our total liability arising from the service in any 12-month period is limited to the amount you paid us in that period, and we are not liable for lost profits, lost revenue or indirect losses.
You are responsible for how you use the outputs of the products, including compliance with the rules of any third-party platform you use them on.
We may update these terms. If a change materially affects your rights we will give notice before it takes effect, and continuing to use the products after that date means you accept the updated terms.
These terms are governed by the law of to be published. If you are a consumer, this does not deprive you of the protection of mandatory rules in your country of residence.
Legal notices: to be published. Everything else: contact us.